3CX Softphone for Windows - Goldfish

Business VoIP

In this section

I need help and I'm an existing or new customer
Business VoIP Service
Setting up your phone
Software phones & smartphone software
3CX Softphone for Windows

This is the configuration guide for setting up the 3CX Softphone for Windows with the Goldfish service.


Before you start, you need to know your VoIP username, password and the server that your number is connected to.  You can do this from your Goldfish account, by clicking "My Goldfish", then "My Numbers", then the telephone number that you wish to connect to.  The VoIP username and VoIP password is near the bottom of the page, in a section entitled VoIP Settings.

You will also need to know which version of 3CX Softphone you are using.  To check the version number, press the circular "Home" button at the bottom of your 3CX Softphone display, then click "About" from the menu.

Configure your Softphone

Right-click on the 3CX Softphone screen (or right-click on the 3CX Softphone icon near the clock on your taskbar) and click "Accounts".  This will show you a list of accounts that you currently have configured.  Click "New" to configure a new account.

Enter the following information

Account name: This can be anything you want it to be
Caller ID: This can be anything you want it to be
Extension: Your VoIP user name
ID: Your VoIP user name
Password: Your VoIP password
I am out of the office: Selected1

3CX Softphone Version 5 or later:

external IP of PBX: sip.goldfish.ie:8060

3CX Softphone Version 4 or earlier:

external IP of PBX: sip.goldfish.ie

Also, for version 4 or earlier, click the "Advanced Settings" button. There will be a setting entitled "PBX Port". Uncheck the "Default" option, and change PBX Port to 8060.

Click "OK" to save the changes.

1 The reason that "Out of the office" is selected is to indicate that you are going to be making and receiving calls across the internet, as opposed to over a local network only. As our VoIP service is hosted on the internet, this is the correct option to choose.

© 2010 - 2018 Goldfish Telecom Ltd. Business VoIP & Fax to Email
Follow Goldfish on TwitterSecurityMetrics for PCI Compliance, QSA, IDS, Penetration Testing, Forensics, and Vulnerability Assessment