VoIP for
5
Business VoIP
In this section
- Business VoIP Packages
- Single User VoIP
- Multi User VoIP
- Call charges
- Transfer my number
- Receiving calls
- Sign Up Now
- International Numbers
- Check number availability
I am increasingly impressed at how much is included for the price.
I will definitely be recommending your services.
After extensive research into telephone systems and solutions I stumbled across Goldfish. Their solution was exactly what I was looking for.
We operate on multiple sites, and also incorporate remote workers. Their flexibility in setup, price and functionality is unmatched by any competitor.
On top of that their customer support is excellent! Response time is instant, and after I suggested feature improvements and additional features, they where not only helpful but managed to adapt, improve and add new features in record time.
If it is 'innovative' and 'progressive' that you are looking for - go with Goldfish.
Outstanding product, service and price.
I couldn't reasonably ask for more.
Thanks for helping me all received ok, great service thanks a lot.
I have mentioned you to a number of my business colleagues and professional introducers
Just wanted to say all working now, thanks for a prompt reply and service. (especially on a fri afternoon) .
I shall be recommending you to friends and family.
10/10 for customer service !
Thanks again for all your help, it really is a great service - one I shall be recommending to all my acupuncturist friends!
And just to say that I'm very impressed by your care, service, patience and efficiency ...something which has become so rare :-)
We use Goldfish for both mine and my partner's business needs. The customer service is second to none and the actual phone service is perfectly suited to both small and larger business needs. I wish we had discovered them years ago!
I have been so impressed with the service I have received from Goldfish since I set up my line back in December 2008. I think this service gives excellent value for money and the ability to expand your telephony as and when you need to. I was able to choose my own number which is very easy to remember and very important when in business.
The payment and accounts system is so easy and I can access this at anytime.
I have recommended you to a number of associates as I have been so impressed with your service and professionalism.
Hi. Very pleased with your fax service.
We at SouthSide Property Management have used your services for almost a year now after coming across your services on the internet. At first we were hesitant about signing up, however after being able to speak to you signed up. As the months roll on using your services we are very very satisfied with the service, technology, back-up and being able to get assistance over the phone should their be any issues. What we particularly like is being able to monitor all of our incoming and outgoing calls online.
We have recommended your services to many other companies already and will continue to do so and very impressed with the continuous development of your systems.
We can not thank you enough
Your services and facilities are going from strength to strength - keep up the good work.
Goldfish has continued to impress me with their ethos for continually striving to excel. Their service (line quality, features and pricing) is absolutely perfect and their support impeccable. A fantastic company with the potential to beat the bigger players, Goldfish is highly recommended to all.
Really impressed by the service and assistance offered to a novice like me. The service is excellent value for money for someone like myself just starting out with my new business. I am sure this will be a longstanding business relationship. I will tell all that I know about their service.
Thanks for your help so far
I just wanted to congratulate you on a brilliant service!!
A few of my customers insist on using fax instead of email, so I've been putting off
buying a fax, toner, line etc due to the cost, then somebody mentioned you!!
What a revelation, set it up in a few mins, picked my own number which was a bonus, and
within seconds had a fax!!!!!!!!!
Thanks, have already recommended you to others.
Thanks for the prompt delivery and the excellent products they are all installed and working nicely and our clients are very pleased! So thank you! I know who we will order our VoIP phones from in future!
I am very impressed with how easy it was to get started. The flexible call routing features help me stay in touch with my customers no matter where I am. The cost savings are a great benefit too!
I will never miss another customer contact again. The email notification of missed calls and the voice mail to email features mean that I can stay in touch with all my customers while I am on the road.
I will endeavour to recommend as many people as I can to use the products and services this company has to offer as I have always found them reliable, quick and efficient, putting emphasis on the customers. This, coming from a small company, is good to see and I think it is a lesson in how larger customers should conduct their business.
What Goldfish offer is an excellent service with a high level of call quality and reliability delivering significant savings to the business. The ease at which the system is deployed & managed certainly is a noteworthy point. Goldfish personnel are very supportive and proactive in dealing with their customers to ensure a fault free experience for all.”
I was sceptical at first as I'd never heard of Goldfish and also never really dabbled with VoIP beyond Skype, but the whole process has been brilliant. The phones (Grandstream GXP1400), although budget are excellent but, the thing that surprised me more than anything is the call quality and functionality is spot on. Calls are crystal clear and never have any problems.
Sign up nowMulti User Business VoIP
Our multi user business VoIP package is most typically used by established businesses or Ltd. company startups with more than one employee.
With the basic multi VoIP packages, we provide you with a block of telephone numbers in the area code of your choice and the facility to connect an Internet phone for each of your employees to the service.
Usually, our customers configure their telephone number on a multi user Business VoIP package to ring all of the VoIP phones on their account. Click here to see how it works.
With the multi user VoIP packages, we also offer blocks of telephone numbers as an optional upgrade. So, rather than just a single number for everyone, we provide you with a continuous block of numbers in your chosen area code.
Are you looking for a larger solution or tailored quote?
We offer larger businesses tailored solutions to meet their requirements:
- SIP trunking
- IAX trunking
- On site PBX or hosted PBX
- Larger continuous DDI blocks
- Payment in arrears invoice terms
Please contact us today if you would like to discuss your requirements with our team.
Multi user Business VoIP |
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VoIP for
10 |
VoIP for
10+ |
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| Maximum number of connected VoIP phones | 5 | 10 | unlimited |
| Inbound telephone numbers provided |
5
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10
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unlimited |
| Number of hunt groups included | unlimited | unlimited | unlimited |
| Voicemail boxes and voicemail to email | 5 | 10 | unlimited |
| Call forwarding | included3 | ||
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Calls to Ireland landlines (peak/off peak per min)
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1.8 cent / 1.2 cent | ||
| Calls to Ireland mobiles (peak/off peak per min) | 17 cent / 10 cent | ||
| Calls to UK Landlines (peak/off peak per min) | 1.5 cent / 1 cent | ||
| Calls to UK mobiles from (peak / offpeak per min) | 17 cent / 10 cent | ||
| Further information | Additional phone numbers available (see additional section options below) 3 Call forwarding charges will apply at our standard outbound rates Payment by Direct Debit in arrears or by Credit/Debit card on pre-pay |
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€10 per month
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€15 per month
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€ call us
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per monthAvailable inclusive calls plans
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Unlimited Ireland & UK landline calls
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€20.00
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Unlimited Ireland & UK landline calls + 200 Ireland/UK mobile mins
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€50.00
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Unlimited Ireland & UK landline calls + 500 Ireland/UK mobile mins
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€95.00 |
per monthAdditional options
Want to see the features included in this package?
Click on the inclusive features link at the top of the page or below to find out what's included in our single user VoIP package
Broadcast My Brand™
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The brainchild of co-founder TV Entrepreneur and Business Expert Marsha Wright; Broadcast My Brand™ is a production and broadcast media company who have revolutionised how small to medium sized companies market their products and services
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Expert Patient Program
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The Expert Patient Program (EPP) is a not-for-profit organisation that run free courses for people living with long-term health conditions. Their main aim is to improve the quality of life for people living with long-term health conditions. Their courses are designed to give people the tools, techniques and confidence to manage their condition better on a daily basis
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Inclusive features
- Call delivery assurance
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- Time of day routing
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- Call transfer
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- 3 Way calling
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- Music on hold
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- Music whilst ringing
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- Caller ID
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- Line display name
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- Whisper
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- Call waiting
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- Call forwarding
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- Hunt groups
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- Multi route
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- Messaging while routing
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- Voicemail
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- Dial by URL
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- Time of day routing
Call delivery assurance
Often, when forwarding a call to many different destinations; either at the same time using multi-route or one after the other, it is possible that the call may be answered by a voicemail system on one of the numbers forwarded to.
Call delivery assurance is a feature that ensures that a call, when forwarded, is answered by a real person before the call is connected.
When you switch on call delivery assurance, when a call is answered, our system plays a short prompt to the answering party, asking them to confirm that they want to accept the call.
If the answering party fails to accept the call then the call is taken back and the next step in your routing is attempted instead
Call delivery assurance is a valuable feature when you want to ensure the call gets answered by a real person.
Call delivery assurance can also be used if you want to give yourself the choice of accepting a Goldfish call when forwarding to a destination where you may not know it's a Goldfish call before picking it up.
Time of day routing
One of the features that's often missed by other business VoIP providers is the ability to have an alternative routing plan in place when your business is closed.
With Goldfish out of hours routing, you can define a special routing plan that executes when your business is closed.
You specify the routing you want, and enter your normal operating hours and our system does the rest for you.
Typically, customers will play a message to their caller, letting them know that they are closed and what their opening hours are. You aren't restricted in this routing though, and many customers route to an on call support number or other destination.
Our out of hours routing wizard also has all of the public holidays already programmed in.
Call transfer
Being able to transfer a call to a colleague is essential in most business environments. We support attended transfer and blind transfer.
Attended transfer
When transferring a call on to another person, it is common to speak with them prior to connecting the customer. You might want to consult with them or let them know who you are transferring and why.
Attended transfer is typically done by calling the third party on a second line on your VoIP phone and when you've spoken with them, pressing the transfer button and selecting the line that your original caller is on.
Blind transfer
In some situations, you might want to transfer your caller on to a colleague or third party without waiting for the colleague to answer. This is a called a blind transfer.
Usually, you can accomplish a blind transfer by pressing the transfer button on your phone and then dialling the number you want to transfer your caller to.
Both blind transfers and attended transfers can be done using either external telephone numbers or to internal extensions.
3 Way calling
Three way calling lets you set up and ad hoc conference with you and two others parties on your phone.
You may be speaking with one party while keeping another on hold. With three way calling, you can connect all three of you together in a mini telephone conference.
Three way calling is invaluable for quick consultations
Music on hold
It doesn't present a very professional image when you hear the person in the company you've called shouting across the room for information.
We provide professional quality music on hold when you place your customers on hold. We have a selection of music that we use.
On most VoIP phones, when on a call, press the hold key on your VoIP phone to place a caller on hold - they will hear hold music. To return them from hold, press the line key that the call is on.
Music whilst ringing
As well as music while on hold, you can configure your Goldfish VoIP numbers to play music to your caller instead of them hearing a ringing tone.
The music available is the same selection as our hold music.
We generally recommend to our customers that they configure their routing to play a message to their caller before routing to music whilst ringing; this can reassure your caller that they've come through to the right place.
Caller ID
We provide inbound caller ID display as well as the facility to show or hide your caller ID on outbound calls.
You can show or hide your caller ID globally or on a call by call basis (prefix your called number with 141).
We can even display an alternative caller ID, so long as you can verify ownership of the number in question.
With inbound caller ID, we will present the caller ID of the original calling party, regardless of if the call has been forwarded.
Line display name
Line display name is a key feature if you want to find out which of your Goldfish number a call has arrived on.
Our customers very often establish more than one number with us, where those numbers all ring on a single VoIP phone.
Examples of this include numbers for marketting campaigns, businesses that may want many numbers in different area codes or serial entrepeneurs.
The line display name feature allows you to define a display name that will show on your VoIP phone when a call arrives - making sure that you know exactly which line the call came in on.
Whisper
Many of our customers may have more than one established business that they want us to provide numbering for, or need to acquire numbers in many different area codes that they serve.
With a single Goldfish, business VoIP account, you can add additional numbers in any area code you choose, without any restrictions.
Our whisper facility allows you to define a recording to be played when a call is connected to you. You specify the recording on each of your numbers - so you'll always know where the call came from.
Only you will hear the whispered recording. Your caller continues to hear ringing while the short audio file is played to you
Call waiting
Call waiting is a service that most of us are familiar with.
Call waiting in the VoIP world really reveals the key differences between fixed line installations and a VoIP based service.
In the fixed line world, when you have a call waiting, as you only have one line, you only hear a beep in your ear.
With call waiting on a VoIP based system, your second line light on your VoIP phone will flash, telling you exactly who is calling and which line they called in on.
Picking up a waiting call is as simple as pressing the second line button and hey presto - you can easily switch between your current call, waiting call and back again.
Call forwarding
With a Goldfish number, you can forward your calls to any destination you want:
- A Goldfish VoIP phone
- Another provider's VoIP phone (provided they provide a SIP URI)
- An Irish Landline
- An Irish Mobile
- An overseas landline or mobile
Our forwarding system is more very flexible and forwarding can be defined as for all calls, or only calls that don't get answered after x seconds.
You can create multiple forwarding rules to keep attempting to forward the call to different places in order to connect a call.
You can even forward to multiple destinations at the same time (see our multi route feature).
Forwarding rules can be updated in real time on your control panel.
Hunt groups
With our routing wizard in your control panel, you can set up hunt groups to ring an incoming call on multiple VoIP phones at the same time.
Wherever the call is picked up first, it gets connected.
VoIP can really add flexibility to this more traditional feature, allowing you to define hunt groups across multiple locations - so anyone in your organisation can answer a call; whether they are working from the office, from home or anywhere else in the world that they have an Internet connection.
Multi route
Multi route is a feature unique to us. It allows you to forward your Goldfish number to multiple destinations at the same time.
Multi route is similar to hunt groups, except you can also include external mobile or landline numbers as well as your Goldfish VoIP phone.
With multi route, for example, you can have your incoming call ring on your VoIP telephone, your landline and your mobile at the same time. That way you can pick the call up wherever you are.
Messaging while routing
With a Goldfish number you can take advantage of the ability to upload an introductory audio message to play to your callers prior to a call being connected. Doing so gives your caller the reassurance that they've called the right number and that they're dealing with a reputable company.
If you choose, you can also configure music to play while they are waiting for their call to be answered: all the time adding to your professional image.
Voicemail
General
All of our external numbers and internal business extensions come with our professional voicemail facility:
- PIN control for mailbox protection
- Record seperate announcements for away/busy/vacation etc.
- Voicemail to email
- Forwarding messages to other mailboxes
Voicemail to email
You can configure any email address you want with your number / extension and we'll send you an email telling you:
- Who called
- When they called
- A .wav file with the message that was left for you
Accessing voicemail
You can access voicemail by dialling 8000 if you have a phone on our system or by dialling the telephone number the voicemail box is attached to. See our support section for more information.
Dial by URL
Do you have a call management or other external application that you'd like to integrate with our service?
If so, then our Dial by URL feature may be of interest to you.
Dial by URL is a simple feature that allows you to specify a number to dial through a web URL.
When we receive a dial request, we will ring the IP telephone you've specified to place the call from. As soon as you pick up the ringing device, we'll place an outbound call to the number specified in your Dial by URL request
Dial by URL is free with any Goldfish number, simple to use, easy to understand and technology independent.
Please contact our sales team for more information on this feature
Time of day routing
One of the features that's often missed by other business VoIP providers is the ability to have an alternative routing plan in place when your business is closed.
With Goldfish out of hours routing, you can define a special routing plan that executes when your business is closed.
You specify the routing you want, and enter your normal operating hours and our system does the rest for you.
Typically, customers will play a message to their caller, letting them know that they are closed and what their opening hours are. You aren't restricted in this routing though, and many customers route to an on call support number or other destination.
Our out of hours routing wizard also has all of the public holidays already programmed in.
- Calls are charged per second with a minimum duration of 20 seconds for our standard tariffs and a minimum duration of 1 minute for inclusive callplans
- Calls are always charged in a whole number of cent with a minimum charge of 1 cent for a call when not taken from an inclusive callplan
- Itemised billing is provided as standard
- Call concurrency is recorded and is subject to fair usage at the discretion of Goldfish.
- When forwarding calls, our standard call charges will apply unless you have an applicable inclusive call plan
- Unlimited landline packages are subject to our fair usage limit of 4000 minutes per month.
- Accounts with multiple Starter Business VoIP packages applied will pay the multi user price for any call plans applied.
- In addition to the specific terms here, usage is subject to our general terms and conditions
- Testimonial sources and case studies may relate to services provided by Goldfish Telecom Ltd or Soho66 Ltd
