News

10:15 - We have become aware that incoming calls are currently suffering disruption to our VoIP switch from the PSTN network. This has been identified as an issue with our carrier and are currently liaising with them to restore service as a matter of urgency. The outage will only affect incoming calls and faxes. Outbound services are not affected and, Goldfish customers are still able to dial other Goldfish customers, as these calls are not routed through the PSTN network. The affects of this disruption is that there is a delay on some incoming calls before the call arrives at the Goldfish VoIP switch. Sometimes, this delay can be significant. Goldfish apologise for any inconvenience that this may cause and will continue to update this page as / when the problem is resolved. 10:22 - Following our own testing of dialling Goldfish numbers through the PSTN network, the problem appears to be resolved, although we are awaiting for official confirmation from our carrier

We've just added whisper functionality to all of our VoIP incoming numbers. The whisper service allows you to define a recording to be played to the receiving party each time a call is connected - meaning you'll always know where a call comes from even if you call forward.