In this section
- Business VoIP Packages
- Single User VoIP
- Multi User VoIP
- Cloud Call by Goldfish.ie
- Call charges
- Transfer my number
- Receiving calls
- International Numbers
- Goldfish Gems
- Call Recording
- Call Director
- Partner Services
- Check number availability
- Sign Up Now
Sign up nowCall Diversion packages
You don't need any special technology to use our numbers. If you want to simply forward your Goldfish number to another landline number or mobile then you can do this from your control panel.
This is a great option for those customers who want the convenience of a dedicated number but don't want the overhead of buying any special technology
- Simple to set up
- No technology is required and you can be up and running in minutes.
- You don't need a broadband connection
- Forwarding only deals with inbound calls so you can't take advantage of our great call rates.
- Miss out on some of the great features on our platform such as music on hold, caller line id and call transfer
- We charge you for each call forwarded at the current tariff rate for that destination
VoIP Solo Call Diversion pricing
Standard call Diversion
|Inbound telephone numbers provided||1|
Voicemail, Voicemail to email, Whisper, Caller ID, Music whilst ringing, Multi destination diversion, Messaging whilst routing, Time of day routing ... more
|Forwarding to UK landlines (peak/off peak per min)||1.8cent / 1cent||Free|
|Forwarding to UK mobiles from (peak / offpeak per min)||17cent / 10cent|
|Further information||Payment by Direct Debit in arrears or by Credit/Debit card on pre-pay|
- Call delivery assurance
- Time of day routing
- Call transfer
- 3 Way calling
- Music on hold
- Music whilst ringing
- Caller ID
- Line display name
- Call waiting
- Call forwarding
- Hunt groups
- Multi route
- Messaging while routing
- Dial by URL
- Call Recording
- Call Director
Call delivery assurance
Often, when forwarding a call to many different destinations; either at the same time using multi-route or one after the other, it is possible that the call may be answered by a voicemail system on one of the numbers forwarded to.
Call delivery assurance is a feature that ensures that a call, when forwarded, is answered by a real person before the call is connected.
When you switch on call delivery assurance, when a call is answered, our system plays a short prompt to the answering party, asking them to confirm that they want to accept the call.
If the answering party fails to accept the call then the call is taken back and the next step in your routing is attempted instead.
Call delivery assurance is a valuable feature when you want to ensure the call gets answered by a real person.
Call delivery assurance can also be used if you want to give yourself the choice of accepting a Goldfish call when forwarding to a destination where you may not know it's a Goldfish call before picking it up.
Time of day routing
One of the features that's often missed by other business VoIP providers is the ability to have an alternative routing plan in place when your business is closed.
With Goldfish out of hours routing, you can define a special routing plan that executes when your business is closed.
You specify the routing you want, and enter your normal operating hours and our system does the rest for you.
Typically, customers will play a message to their caller, letting them know that they are closed and what their opening hours are. You aren't restricted in this routing though, and many customers route to an on call support number or other destination.
Our out of hours routing wizard also has all of the public holidays already programmed in.
Being able to transfer a call to a colleague is essential in most business environments. We support attended transfer and blind transfer.
When transferring a call on to another person, it is common to speak with them prior to connecting the customer. You might want to consult with them or let them know who you are transferring and why.
Attended transfer is typically done by calling the third party on a second line on your VoIP phone and when you've spoken with them, pressing the transfer button and selecting the line that your original caller is on.
In some situations, you might want to transfer your caller on to a colleague or third party without waiting for the colleague to answer. This is a called a blind transfer.
Usually, you can accomplish a blind transfer by pressing the transfer button on your phone and then dialling the number you want to transfer your caller to.
Both blind transfers and attended transfers can be done using either external telephone numbers or to internal extensions.
3 Way calling
Three way calling lets you set up and ad hoc conference with you and two others parties on your phone.
You may be speaking with one party while keeping another on hold. With three way calling, you can connect all three of you together in a mini telephone conference.
Three way calling is invaluable for quick consultations.
Music on hold
It doesn't present a very professional image when you hear the person in the company you've called shouting across the room for information.
We provide professional quality music on hold when you place your customers on hold. We have a selection of music that we use.
On most VoIP phones, when on a call, press the hold key on your VoIP phone to place a caller on hold - they will hear hold music. To return them from hold, press the line key that the call is on.
Music whilst ringing
As well as music while on hold, you can configure your Goldfish VoIP numbers to play music to your caller instead of them hearing a ringing tone.
The music available is the same selection as our hold music.
We generally recommend to our customers that they configure their routing to play a message to their caller before routing to music whilst ringing; this can reassure your caller that they've come through to the right place.
We provide inbound caller ID display as well as the facility to show or hide your caller ID on outbound calls.
You can show or hide your caller ID globally or on a call by call basis (prefix your called number with 141).
We can even display an alternative caller ID, so long as you can verify ownership of the number in question.
With inbound caller ID, we will present the caller ID of the original calling party, regardless of if the call has been forwarded.
Line display name
Line display name is a key feature if you want to find out which of your Goldfish number a call has arrived on.
Our customers very often establish more than one number with us, where those numbers all ring on a single VoIP phone.
Examples of this include numbers for marketing campaigns, businesses that may want many numbers in different area codes or serial entrepreneurs.
The line display name feature allows you to define a display name that will show on your VoIP phone when a call arrives - making sure that you know exactly which line the call came in on.
Many of our customers may have more than one established business that they want us to provide numbering for, or need to acquire numbers in many different area codes that they serve.
With a single Goldfish, business VoIP account, you can add additional numbers in any area code you choose, without any restrictions.
Our whisper facility allows you to define a recording to be played when a call is connected to you. You specify the recording on each of your numbers - so you'll always know where the call came from.
Only you will hear the whispered recording. Your caller continues to hear ringing while the short audio file is played to you.
Call waiting is a service that most of us are familiar with.
Call waiting in the VoIP world really reveals the key differences between fixed line installations and a VoIP based service.
In the fixed line world, when you have a call waiting, as you only have one line, you only hear a beep in your ear.
With call waiting on a VoIP based system, your second line light on your VoIP phone will flash, telling you exactly who is calling and which line they called in on.
Picking up a waiting call is as simple as pressing the second line button and hey presto - you can easily switch between your current call, waiting call and back again.
With a Goldfish number, you can forward your calls to any destination you want:
- A Goldfish VoIP phone
- Another provider's VoIP phone (provided they provide a SIP URI)
- An Irish Landline
- An Irish Mobile
- An overseas landline or mobile
Our forwarding system is very flexible and forwarding can be defined as for all calls, or only calls that don't get answered after x seconds.
You can create multiple forwarding rules to keep attempting to forward the call to different places in order to connect a call.
You can even forward to multiple destinations at the same time (see our multi route feature).
Forwarding rules can be updated in real time on your control panel.
With our routing wizard in your control panel, you can set up hunt groups to ring an incoming call on multiple VoIP phones at the same time.
Wherever the call is picked up first, it gets connected.
VoIP can really add flexibility to this more traditional feature, allowing you to define hunt groups across multiple locations - so anyone in your organisation can answer a call; whether they are working from the office, from home or anywhere else in the world that they have an Internet connection.
Multi route is a feature unique to us. It allows you to forward your Goldfish number to multiple destinations at the same time.
Multi route is similar to hunt groups, except you can also include external mobile or landline numbers as well as your Goldfish VoIP phone.
With multi route, for example, you can have your incoming call ring on your VoIP telephone, your landline and your mobile at the same time. That way you can pick the call up wherever you are.
Messaging while routing
With a Goldfish number you can take advantage of the ability to upload an introductory audio message to play to your callers prior to a call being connected. Doing so gives your caller the reassurance that they've called the right number and that they're dealing with a reputable company.
If you choose, you can also configure music to play while they are waiting for their call to be answered: all the time adding to your professional image.
All of our external numbers and internal business extensions come with our professional voicemail facility:
- PIN control for mailbox protection
- Record separate announcements for away/busy/vacation etc.
- Voicemail to email
- Forwarding messages to other mailboxes
Voicemail to email
You can configure any email address you want with your number / extension and we'll send you an email telling you:
- Who called
- When they called
- A .wav file with the message that was left for you
You can access voicemail by dialling 8000 if you have a phone on our system or by dialling the telephone number the voicemail box is attached to. See our support section for more information.
Dial by URL
Do you have a call management or other external application that you'd like to integrate with our service?
If so, then our Dial by URL feature may be of interest to you.
Dial by URL is a simple feature that allows you to specify a number to dial through a web URL.
When we receive a dial request, we will ring the IP telephone you've specified to place the call from. As soon as you pick up the ringing device, we'll place an outbound call to the number specified in your Dial by URL request.
Dial by URL is free with any Goldfish number, simple to use, easy to understand and technology independent.
Please contact our sales team for more information on this feature.
Having an archive of call recordings can help your business in a number of ways: they can be used in staff training, they're useful for keeping records and they can be extremely helpful to have at hand in the event of resolving a dispute.
With Goldfish Call Recording you have the luxury of being able to make and receive calls safe in the knowledge that they're recorded and stored within your account with us for up to six years – and are easily accessed via your Control Panel.
This means regardless of where you are, you will be able to access your call recordings – all you need is an Internet connection so you can log in to your Goldfish account.
There is no limit on the number of recordings allowed in your archive and they will automatically be stored after a call has ended, while you control whether you want all calls to be recorded or just specific calls (E.g. incoming calls or outgoing calls). You can also search for specific recordings by the caller or recipient number, the month of the call or the extension number.
This is a great feature if you make a lot of important phone calls and want to have the peace of mind that you have recordings available should you need them, and can be extremely convenient to have at hand in the event that, for example, you need to settle a dispute or want to double check an important meeting time.
If you feel you spend too much time transferring customer calls between different departments, or you simply want to appear bigger, you can use Call Director, commonly referred to as IVR, to remove this need and increase productivity.
IVR ensures customers who call your number must first specify which department they would like to speak to (E.g. "For sales, press one") before automatically being connected to someone.
You get to choose how simple or detailed your menus are as our Call Director allows unlimited levels, ensuring that your customers will be satisfied that they're getting put directly through to the relevant person and avoid feeling like they're being passed from department to department.
You choose which prompts you would like to assign to which keypad buttons, while you can also pick from our range of professional prompts or record your own.
This feature is also great to use to present a professional image to your customers; making your organisation appear larger than it actually may be.
Black Sheep Revolution
Black Sheep Revolution is as much about evolution as it is revolution. Founded by Marcus C Thomlinson the concept aims to bring like-minded people together. People who either have, or desire, a positive, proactive outlook on life. People who 'do' rather than just talk about it. People who are committed to making a positive difference in the world, either personally or in business.
The Black Sheep Revolution concept combines a Members Network Club, Executive Coaching and Consulting services. We help people to meet, learn, develop and maintain the skills they need to dare to be different and achieve success others only dream of.
We interviewed founder and principal, Marcus C Thomlinson, to find out what he thought about the service.
Why did Black Sheep Revolution choose Soho66?
Black Sheep initially wanted a VoIP as they began trading with a virtual office. Marcus was very familiar with VoIP as he had been involved as a reseller with the Teleware platform when the MD of BASH Studios.
“Having checked the market place I was concerned with functionality, costs and ease of use. Some of the other options on the market have minor issues with down time and support, which concerned me. Other options could be viewed as a ‘sledge hammer to crack a walnut’ the level of functionality in relation to cost didn’t match up.
Soho66 seemed to offer the right balance and it was also recommended by a friend.”
How easy was it for Black Sheep Revolution to set up their account?
It was so easy to set up. The website interface makes sense and works. If I can use it anyone can. It was good to be able to choose geographic numbers which will help as we grow. The option to add on virtual services such as PA, Fax and menus also gives us the feel of a large organisation while we are in growth mode.
How do Black Sheep Revolution use the service?
We work in London, Manchester and Malta. I live and work in Malta most of the time. The fact that someone can call my UK landline (virtual) and this can be routed to my PC or my mobile anywhere in the world is fantastic. It even works on 3G. I can take a call while working on the beach in Malta and the client could have dialled London or Manchester. It also saves huge phone bills when calling clients in the UK. In addition they see a UK number on their phone, so they answer. People seem nervous about answering unrecognised numbers so this really improves pick up rates.
And finally...what do you think of the overall service?
We tend to notice levels of service only when things go wrong. To that end I don’t think about the levels of service because to the best of my recollection nothing has gone wrong in the last 3 years. That is how things should be. I can’t think of many companies who can boast that these days.
I wouldn't be without the service and highly recommend it.
How to contact Black Sheep Revolution
You can get in touch with Black Sheep Revolution on the web at http://www.blacksheeprevolution.com or by calling them on +44203 475 3302.
IDG Direct is a privately owned telemarketing and research contact centre based in Dublin city centre. It is part of international company IDG. International Data Group (IDG) is the world's leading technology media, events and research company. Founded in 1964 and headquartered in Boston, Massachusetts, IDG products and services reach an audience of more than 280 million technology buyers in 97 countries.
SISK Group - Sicon Limited is a large diverse Irish owned Holding company with operations in Ireland, the UK, Germany, Belgium, Poland and the UAE. While the SISK group has a large construction focus, through its subsidiary John Sisk and Son Ltd which is Ireland's largest construction company, Sicon also owns and manages a diversified portfolio of trading and investment companies.
You can read the full Terms & Conditions of Services here.