In this section
- About us
- Contact us
- Acceptable Use Policy
- Cancellation Policy
- Terms & Conditions of Services
- Terms of Website Use
What to expect
Cancellation of an account or a service must be done in writing before the last five working days of your current billing month, in which case you will only be liable for the remainder of that month (including any call charges incurred during that month).
Acceptable written forms of cancellation request are:
- By e-mail, to email@example.com
- By Post, to our registered office
- Online, by yourself within your Goldfish account. Simply log in at "My Goldfish" and click on the "Cancel a service" tab within the Control Panel
A request for cancellation is only valid once we have confirmed acceptance of the request. We respond to all requests for cancellation within 24 hours of receipt therefore, if an acknowledgement has not been received within 24 hours, it should be treated as though it has not been received by ourselves.
If we receive a cancellation request later than 5 days before the end of your billing month, you will incur charges for the following month.
If you have paid for services beyond when we have billed you for, as stated above, we will give a full refund of the remaining balance, so long as the amount exceeds €2
If you cancel a specific service, and not a whole account, credits will not be transferred from one service to another unless by prior arrangement with us.
We may have promotions from time to time. These promotions may have separate refund policies associated with them. In this event, we will clearly display these alongside the promotion.
If you have any enquiries please don’t hesitate to Contact us